Element · 01
ISO 9001 Awareness
Half-day awareness training for the wider workforce and new starters — role-relevant and jargon-free.
Specialist PracticeIRCA · Exemplar Global
Quality Training and Competency Development
Structured learning pathways — from quality awareness to certified ISO lead auditor — delivered by practising auditors and consultants, not lecturers.
Overview
What is quality training and competency development?
The deliberate development of quality competence across your organisation — mapped to roles, evidenced against a competency framework and delivered through a mix of certified courses, in-house workshops and on-the-job coaching.
Compliance training and certification courses build the ticket; on-the-job coaching by practising auditors builds the competence. We deliver both — from ISO 9001 awareness for the whole workforce, through internal auditor training, through IRCA / Exemplar Global lead auditor pathways, with a defensible competency matrix behind them.
What’s included
Scope you can rely on.
Element · 02
Internal Auditor Training
2-day ISO 9001 / ISO 19011 internal auditor course with real audit practice and assessed exercises.
Element · 03
Lead Auditor Pathways
IRCA / Exemplar Global-aligned lead auditor courses for ISO 9001, 14001, 45001 and 27001.
Element · 04
Root-Cause & CAPA
Practitioner training in 5-Why, Ishikawa, fault-tree and Apollo-style RCA with live case studies.
Element · 05
In-House Custom Programmes
Company-specific programmes built around your standards, processes and quality challenges.
Element · 06
Competency Framework
Role-based competency matrix, assessment and evidence pack — defensible under audit.
Learning pathway
From awareness to certified competence.
A tiered pathway — every learner progresses on evidence, not attendance alone.
- STEP 01Assess
Competency gap analysis by role, standard and process.
- STEP 02Design
Learning pathway per role with certified and in-house modules.
- STEP 03Deliver
Public, on-site and blended delivery by practising auditors.
- STEP 04Evidence
Assessment, certification and competency-matrix update — audit-ready.
Business outcomes
Where the value lands.
- Enough qualified internal auditors to run the audit programme in-house.
- Certification-body-defensible evidence of quality competence.
- Practitioner-led training that changes on-the-job behaviour.
- A live competency matrix — not a stale training log.
What you receive
Deliverables
- 01Competency gap analysis by role
- 02Course-specific attendance and assessment records
- 03Certified course completion certificates
- 04In-house course materials (where custom-built)
- 05Live competency matrix and evidence pack
- 06Post-course coaching plan
Aligned to
ISO 19011ISO 10015IRCAExemplar Global
FAQ
Common questions.
Delivered across North America, with India and the UAE coming soon.
Do you deliver certified lead auditor courses?
Yes. We deliver IRCA and Exemplar Global-aligned lead auditor pathways for ISO 9001, ISO 14001, ISO 45001 and ISO 27001, with assessed exam and certification.
Do you offer in-house training?
Yes. In-house programmes are typically the fastest way to build internal auditor capacity — courses are built around your standards, processes and current quality issues, and delivered on your site.
Who delivers the training?
Practising lead auditors and consultants — the same team that delivers our audit and CQMS engagements. Learners bring real problems to the classroom and take real answers back.
Do you help build a competency framework as well as deliver courses?
Yes. Role-based competency matrices, assessment methods and evidence packs are a common deliverable — especially for organisations preparing for or maintaining ISO 9001, AS9100 or IATF 16949 certification.
Which regions do you deliver in?
We deliver public and in-house training across North America from our Mississauga (Ontario) and Austin (Texas) offices, with additional coverage in India and the UAE coming soon.
Get in touch
Plan a Training ProgrammeNeed certified internal auditors on staff?
Tell us how many people, which standards and your target date — we'll propose a training pathway within one business day.