Element · 01
CAPA Process Design
Fit-for-purpose CAPA workflow, classification, ownership and closure criteria.
Specialist PracticeRoot-Cause · Effectiveness
CAPA and Performance Improvement
A CAPA programme that closes issues at root cause — with verified effectiveness and measurable KPI change, not another line in the register.
Overview
What is CAPA and performance improvement?
The disciplined handling of non-conformances, customer complaints and audit findings through structured root-cause analysis, corrective and preventive action, verified closure and effectiveness review — with a measurable link back to process KPIs.
Most CAPA programmes fail one of two ways: findings are 'closed' with a training record and reappear the next quarter, or the register grows faster than issues get closed. We fix both — with proper root-cause methodology, verified corrective action, effectiveness checks and dashboarded ageing that keeps the register honest.
What’s included
Scope you can rely on.
Element · 02
Root-Cause Analysis
5-Why, Ishikawa, fault-tree and Apollo-style RCA led by trained facilitators.
Element · 03
Corrective Action Planning
Structured action plans with owners, dates and objective closure evidence requirements.
Element · 04
Effectiveness Verification
Post-implementation KPI verification — did the action actually stop the recurrence?
Element · 05
Register Health & Ageing
Dashboards, ageing, escalation and management-review reporting on the live CAPA register.
Element · 06
Preventive Programmes
Trend analysis, systemic RCA and preventive action programmes across similar findings.
CAPA workflow
Root cause → verified effectiveness.
The same disciplined workflow for every non-conformance — no shortcuts, no premature closures.
- STEP 01Contain
Immediate containment and disposition of non-conforming product or process.
- STEP 02Analyse
Structured root-cause analysis led by a trained facilitator.
- STEP 03Correct
Corrective and preventive actions with clear owners, dates and closure evidence.
- STEP 04Verify
Post-implementation effectiveness verification against defined KPIs.
Business outcomes
Where the value lands.
- CAPAs that stay closed — no repeat findings.
- Root-cause discipline in place of blame-and-train closures.
- A CAPA register with honest ageing and clear escalation.
- Measurable improvement in first-pass yield, NCR rate and customer complaints.
What you receive
Deliverables
- 01CAPA process and workflow definition
- 02RCA templates and facilitation training
- 03Live CAPA register with dashboards and ageing
- 04Effectiveness verification log
- 05Trend and Pareto analysis reports
- 06Management review CAPA pack
Aligned to
ISO 9001 §10ISO 10017IATF 16949 §10AS9100 §10
FAQ
Common questions.
Delivered across North America, with India and the UAE coming soon.
What is the difference between corrective and preventive action?
Corrective action eliminates the cause of an actual non-conformance so it does not recur. Preventive action eliminates the cause of a potential non-conformance so it does not occur in the first place. Both are required by ISO 9001 and both are covered by our CAPA programme.
Which root-cause methods do you use?
5-Why for straightforward issues, Ishikawa (fishbone) for multi-cause problems, fault-tree for safety-critical events and Apollo-style RCA for complex, multi-condition incidents. The method is chosen to fit the problem — not the reverse.
How do you stop CAPAs being closed prematurely?
Every CAPA closure requires (a) objective closure evidence attached to the register and (b) an effectiveness verification against a defined KPI after a set observation period. Nothing is 'closed' on the strength of a training record alone.
Can you facilitate individual root-cause analyses on our biggest issues?
Yes — either as a facilitated one-off RCA workshop on a specific issue, or as part of a broader CAPA programme engagement.
Which regions do you cover?
We deliver CAPA and performance improvement across North America from our Mississauga (Ontario) and Austin (Texas) offices, with additional coverage in India and the UAE coming soon.
Get in touch
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